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Thursday, October 26, 2006

Yahoo Auction Resolution 2

So, its like I got bounce here and there by different officers. Here is the next response :

Again, let me stress its not about the honoring and the bidding terms. The fact was he bidded, did not response. End of auction.

BUT the issue was that this is the rating he left :

Here is the feedback the buyer, holy2001sg2000, has left on you
(you are not modifying this it is just here for reference):

ORIGINAL Sony NOT Sandisk Memory Stick Duo 64MB (Sep 11 21:34 2006 SGT)Buyer gives Bad Seller rating.Comment:hey
i alr told that i alr brought from ppl n i apologise n wat the f u
talking about?use yr brain n think ,is it i hav to wait for u came bk
from yr holiday stupid ass (Oct 15 16:53 2006 SGT)
PLEASE LOOK CAREFULLY AT THE TONE AND WORDINGS USED BY holy2001sg2000. IF Yahoo find that this is ok, then I rest my case and I should just post an insult back to him if Yahoo feel this is the right thing to encourage. I feel that the least you can do it to at least discourage people from leaving this type of ratings!!!

----- Original Message ----
From: Yahoo! Singapore
To: Winston Avalon
Sent: Wednesday, October 18, 2006 9:54:12 AM
Subject: Re: Abuse - Excessive Profanity (KMM82922385V36422L0KM)

Hello Winston

Thank you for bringing this to our attention.

The Yahoo! Auctions Abuse team has reviewed your rating and we have
found no violation of the Yahoo! Terms of Service at this time. For this
reason, we have determined that the rating will remain.

For further details on Yahoo!'s policies, we invite you to visit the
Yahoo! Terms of Service along with the Yahoo! Auctions Guidelines at:

http://sg.docs.yahoo.com/info/terms/

http://sg.yahoo.com/auctions/guidelines.html

Yahoo! Auctions expects its users to honor their commitments. If you
offer an item for sale and a winning bid is made, or if you bid for an
item and you win, we ask that you complete the transaction. Yahoo! is
not a party to these transactions and is not in a position to force
bidders or sellers to honor their commitments. However, sellers and
bidders who do not complete transactions may be subject to negative
feedback and/or termination of their Yahoo! ID.

Yahoo! seeks to discourage bogus bidding. If you should encounter a
bogus bidder, you have a couple of options. You can cancel their winning
bid and sell to your second place winner, or you can resubmit your
auction.

Here are a few things you can do to try to avoid bogus bidders in future
auctions:

1. Yahoo! Auctions provides sellers the ability to cancel bids in their
auctions at their own discretion. Because you cannot reverse this step,
we advise you to use this tool carefully and only as a last resort. Once
you've removed a bidder, they will be gone from your auction.

** When Should I Use this Feature?

-If you have had repeat problems with someone bidding your auctions and
not following through, you can now delete their bids.

-If you are unable to contact someone because they have changed their
email address, you can cancel their bid.

** How Do I Use This Tool?

-Click on "Manage this auction" on your item page.
-In the Auction Manager, you will see a link to remove bids.
-Click on this and it will take you to a list of all the bidders in your
auction.
-Click on the bidder you wish to remove.

Once a bid has been cancelled, that bidder can no longer participate in
that auction.

2. You may want to check the box to Blacklist this bidder, to prevent
them from bidding on all your future auctions.

3. You can also set the minimum bidder rating when you submit an auction
to prevent bidders from below that rating level from being able to bid
on your auction.

4. Finally, you have the option of leaving negative feedback for the
winning bidder if they do not follow through with the transaction.

It is very important to us that Yahoo! Auctions is a safe place to
participate in Internet commerce and we appreciate your writing to us.
Please feel free to contact us again if you experience future problems
or if you did not find your answer in this message and need further
assistance.

Thank you again for contacting Yahoo! Singapore Customer Care.

Regards,

Zoey
Senior Customer Care Specialist
Yahoo! Singapore


Original Message Follows:
-------------------------

I understand you cant edit or remove the post, but he buyer is clearly
breaking the rules by insulting and using bad languages? Shouldn't you
at least ban or suspect the user the this type of behaviour? IF not,
everyone will be doing it because its ok.

I am just asking that Yahoo act accordingly to what you have stated in
your rules and not be leniant about upholding it.

----- Original Message ----
From: Yahoo! Singapore
To: wavalon@yahoo.com
Sent: Tuesday, October 17, 2006 2:50:56 PM
Subject: Re: Abuse - Excessive Profanity (KMM82912748V67824L0KM)


Hello Yahoo! user,

Thank you for writing to Yahoo! Singapore Auctions.

We appreciate your comments. Your ratings are a permanent part of your
Auctions profile. In the interest of impartiality, Yahoo! does not edit
ratings or feedback. We encourage you to contact the party that has
given you the negative rating and try to resolve the situation.

If you feel that you have been unfairly rated by a buyer/seller, you can
respond to their rating of you and explain your side of the story. You
may also wish to post feedback regarding that Auction member, as this
will warn others of the potential risks of dealing with them.

It is very important to us that Yahoo! Auctions is a safe place to
participate in Internet commerce and we appreciate your writing to us.
Please feel free to contact us again if you experience future problems
or if you did not find your answer in this message and need further
assistance.

Regards,

Alexie
Senior Customer Care Specialist
Yahoo! Singapore
http://sg.yahoo.com

Original Message Follows:
-------------------------

Mail-Id: 1160977310-9746

Auction ID Number or URL?
http://ratings.auctions.yahoo.com/sg/rconfig/leavefeedback?cc=sg&cc=sg&t=holy2001sg2000&aID=101132272&logininwinnerslist=0&targetinwinnerslist=1&role=0&catid=2092063498&endtime=1157981684&starttime=1157344216&curprice=20.00&author=wavalon&title=ORIGINAL+Sony+NOT+Sandisk+Memory+Stick+Duo+64MB&cacheid=8fRoZ8uDbUMzdlpuCzV7w&;;;

What do you feel is the violation?
Excessive Profanity

Type your feedback here:
I find the buyer very rude and the calling of
names and insult is truly unacceptable. I hope
Yahoo will look into this and deal with it
accordingly. Please update me on the follow up.

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