Hard disk bought in Singapore is usually covered 3-5 years by 3rd party instead of the manufacturer. I had been a customer to Acecom (http://www.acecom.com.sg/) for years. I believe I had at least exchanged 10 HDD with them (some of which not my own even...).
Now, the new HDD I bought happens to be from another company Archieva (http://www.archieva.com.sg/). Well, its just another company, maybe a bit further from my place... but thats about it. but wait, if you recalled, I had post about this place before when I was conned to collect the "Executive Desktop"...
Now, I finally had to replace one of my harddisk because it has KO. the motor stops for reasons and bad sectors growing all over. Its a 200 GB Seagate HDD. I was there early in the morning, hoping to exchange the HDD since its barely even 2 years. And according to their terms, they can replace with a different model etc... Standard stuff... Guess what?
They CANT replace it. They claim that its EOL (end of line) product. They will send it back to Seagate... Err... WTF? I should had just asked my friend to exchange it for me since he works in Seagate... Whats the point of having a 1-1 exchange warranty when down the road 2-3 years the HDD will definitely be EOL so to speak? Is this not a con job?
Let me tell you what's the difference at Acecom. A few times, they did not have the stock I needed. Guess what? They upgraded the HDD for me... From 80GB to 120GB or 160GB to 200GB. I had never got to wait. I get my replacement on the spot!
Obviously, Achieva does not provide such standard of warranty! They did not even ask me if I prefer a replacement of a different brand or build? Well, so be it. They say it may need to wait for 7 days or so... Thats mean another day lost , another trip down to collect my harddisk. Well, I feel like taking out all my HDD from achieva and ask the mto RMA on my next trip since it will take 1 week. Better RMA them in advance cos I can't get a replacement in time :P
Next time, I will insist on Acecom warranty. Achieva should really close shop I hope.
Showing posts with label Achieva. Show all posts
Showing posts with label Achieva. Show all posts
Wednesday, July 11, 2007
Subscribe to:
Posts (Atom)